Job Information
Governorate: Erbil
Job Shift: Day
Nationality: Not Applicable
Working Hours: Full Time
No Of Jobs: 1
Published Date: 2019-1-22
Deadline Date: 2019-1-27
Duties & Responsibilities: IT Assistant
Direct Line Manager: IT Officer
Location: Erbil Office
The objective of the Position:
IT Assistant is Under the line management of the IT Officer & Head of Erbil Office, who is responsible for:
Supporting the IT operations and set up of BCF in Erbil Office as well as HQ in terms of user requests for IT hardware and software, networking.
Support the staff in managing software installation, updates, activation of laptops, emails etc.
Qualifications/ Requirements:
Required Education & Field: Bachelor in Computer science/ IT, Software engineering, Computer engineering 2-3 years of IT experience, Diploma with 1-3 years of IT experiences or any related field with 2-4 years experiences.
Responsibilities & Functional Duties:
· Ensure that IT support is provided to all BCF employees in Erbil office, timely and efficiently
· All software programs are up to date and activate Microsoft office products and operating systems (when needed).
· Make sure authenticated employees have access to printers, scanners, etc.
· Report any IT related problems to the IT Officer.
· Ensure that internal employees have access to the internet at the Erbil office & HQ.
· Perform regular check-ups on IT equipment, software updates, and users’ management.
· Ensure that all computers (hardware and software), networks, multifunctional printers, and any other IT devices are set up and regularly maintained correctly according to BCF rules and regulations.
· Support the IT Officer in the maintenance of the IT equipment in the stock especially the old laptops and preparing them for any requests of use, and re-issuing them to the new employees.
· Fill the gap and support the coordination office in the absence of the IT Officer.
· Implement any new tasks assigned by the technical line manager or administrative manager at Erbil Office.
· Carry out regular inventory update of the equipment of Erbil office to maintain a good level of stock accordingly, suggest the IT Officer or Department Manager on the need of IT equipment.
· Monitor the equipment inventory for the Erbil office in line with the Supply Chain Manager.
· Ensures permanent access to communication between Erbil and HQ.
· Ensure that all emails for the users are working fine.
· Ensure that the Erbil office and HQ have a video conferencing system in place for remote meetings.
· Ensure that all communication lines are working and people have an adequate facility.
· Support the IT Officer on filing, archiving, scanning documentation or any required tasks in case of urgency.
· Support & Provide prompt assistance and collaboration to the HR department in both Erbil Office and HQ for recruitment process and training activities.
· Acts as staff liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns, maintain records.
· Designs and produces basic reports.
· Plan to set up laptops for newly enrolled employees or assigned staff for BCF ad-hoc missions.
· Knowledge/Understanding of IT Service Management Systems.
· Other duties as required by BCF IT Officer/supervisor (s).
Required Skills:
· Strong communications and Interpersonal Skills.
· NGO experience is preferable.
· Organizational Skills.
· Very Good English level (Witten & Spoken), fluent in Kurdish, and Arabic is a plus.
· Autodidactic & Self-coaching skills.
· Strong sense of discretion and confidentiality required
Languages:
Fluency in written and spoken English, Arabic and Kurdish.
Salary:
750,000 IQD
Notice: Those who cannot be shortlisted are:
1. Student
2. Public Servant
